Witness2You Privacy Policy

Last updated: 1 July 2025

Witness2You (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and share your personal data when you use our website or our witnessing and certification services.

  1. Introduction

By using our website (www.witness2you.com.au) or engaging our services (document witnessing, certified copies, online witnessing, mobile/in-person appointments), you agree to this Privacy Policy.  If you do not agree, please do not use our website or services.  If you have any questions about our service or Privacy Policy, please contact us at lawyer@witness2you.com.au.

  1. What Information We Collect

We may collect the following types of personal information:

  • Contact details: name, address, phone number, email address.
  • Identification details: passport, driver’s licence or other government-issued ID necessary for verifying identity.
  • Details of the documents you request us to witness or certify.
  • Billing or payment information for processing fees.
  • Information you provide when you contact us (via phone, email, website forms).
  • Device, usage, and technical data: IP address, browser type, pages visited on the site, device type, and other similar analytics data.
  1. How We Collect Information

We collect information directly from you when:

  • You fill in our booking or contact forms on the website.
  • You provide identification or documentation for witnessing or certification.
  • You communicate with us by email, phone, or during online witnessing sessions.
  • You make payments or enquiries.

We may also collect non-identifiable usage data via cookies, analytics tools, or server logs.

  1. How We Use Your Information

We use your personal information for the following purposes:

  • To verify your identity and eligibility for document witnessing or certification.
  • To enable delivery of our services (in-person, mobile, online).
  • To schedule, manage, and complete your appointments.
  • To process payments and provide invoices or receipts.
  • To communicate with you about appointments, documents, verification, and related service matters.
  • To comply with legal or professional obligations.
  • To improve our website, customer experience, and internal business operations.
  • For analytics and reporting (aggregated/non-identifiable) to help us better understand service usage.
  1. Disclosure and Sharing of Your Information

We will not sell your personal information. We may disclose or share your data with:

  • Our employees or contractors, to the extent necessary to provide our services.
  • Third parties you explicitly request we disclose to (e.g. when you request us to liaise with someone else about your certified documents).
  • Legal or government authorities if required by law.
  • Service providers who assist in operating our business (e.g. payment processors, IT and hosting providers), subject to appropriate privacy and confidentiality controls.
  1. Data Storage, Security, and Retention
  • We take reasonable technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration or destruction.
  • Your data may be stored electronically in servers located in Australia.
  • We retain personal data while it is needed for service delivery, compliance, record-keeping or legal reasons. After such periods, we securely delete or anonymise your data.
  1. Online Witnessing & Video Sessions
  • When you participate in an online witnessing session, we will use secure video conferencing tools.
  • You must present valid photo ID during the session.
  • Video or audio recordings of the session will only be made if legally required or with your express consent.
  • Once the witnessing process is complete, any sensitive material is handled per our retention policy.
  1. Cookies and Website Analytics
  • We may use cookies and analytics tools to monitor how visitors use our website (pages visited, time spent, device used) for improving website functionality.
  • These cookies are generally non-identifiable and do not collect personal identifying information.
  • You may disable cookies in your browser settings, though this may affect certain features of our site.
  1. Your Rights

You have certain rights in relation to your personal information:

  • Access: to request a copy of the personal information we hold about you.
  • Correction: to have inaccurate or outdated information corrected.
  • Erasure: in certain circumstances, to request deletion of your personal data.
  • Restrict processing: where you believe processing is unlawful or your rights are being infringed.
  • Object: to processing based on legitimate interests where applicable.

To exercise any of these rights, please contact us using the details below. We will respond in a timely manner in accordance with applicable law.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this website with a new effective date. Your continued use of the site or our services indicates acceptance of the updated policy.

  1. Contact Information

If you have any questions, comments, or complaints about this Privacy Policy, or about the way we handle your personal data, please contact:

Email: lawyer@witness2you.com.au
Phone: +61 413 500 545
Address: Witness2You, Brisbane, Queensland, Australia

Witness2You is committed to respecting your privacy and handling your information with care and integrity.